The Dashboard of the Customer Control Panel informs you about pending tasks once you have logged into the Control Panel.

Right after signup you should complete your profile with a postal address for proper invoicing. Do so by pressing the "Edit your Profile" button on the Dashboard.

If there are pending invoices waiting for payment, they will be listed here with a direct button to proceed with payment.


This section lists all pending and past invoices Kolab Now issued for using the service. Click the invoice No. to see a list of items and payment details. You can also download the invoice as PDF for your records.

Read the Payments chapter to find out how to register electronic payments for the Kolab Now invoices.


The Account section of the Control Panel allows you to update your personal data such as name, billing address and external email address or to change your password. Press the "Edit Account Settings" button to make changes.

If you signed up for a single Kolab Now Email account, the subscription options such as storage limit or mobile synchronization can be adjusted here, too.

The Account overview page also has a button where you can terminate the contract with Kolab Now and delete your account. Please note that this will remove all account data from our servers and withdraw your permission to access your email. Make sure you backup'ed all your data before you do this!

Manage Your Domain and Users

Domain Manager accounts see the Hosting section in the top navigation of the Control Panel. This is where you configure and verify your custom domain and the user mailboxes that run under that domain.

Domain Settings and Verification

Before we can activate email sending and receiving for your domain, we need to make sure that you own it. We do this by having you verify domain ownership. This protects your domain by ensuring that only your organization can use it to send mail from it. These are the steps to take in order to prove ownership:

  1. Click the "Verify Now" button in the Hosting section of the Dashboard.
  2. Follow the instructions and add a TXT entry with the shown value to your domain's DNS record
  3. Press the "Verify Now" button and let us read your DNS zone. If your system can pull the correct code from your DNS, the domain will be enabled for all services.

Note: changes to your DNS entries may take up to 48 hours to be populated. If domain verification fails after you created the TXT entry as advised, come back later and press the "Verify Now" button again.

After verification you can start using Kolab Now to handle email for your domain. Therefore you need to adjust the MX entry of your domain's DNS record and point it to the Kolab Now servers. The host name to point your MX entries to is stated in the Domain Settings list.

User Accounts

Once your domain is verified you can configure email accounts running under that domain. Use the "Add a user account" button to start. Each account will generate monthly costs depending on the subscription options you set for it. The total amount for a particular account is shown below the edit form.

Edit a User Account

Click the UID of the account to modify. The edit form lets you change the user's name and password. This is also the place where you can modify a user's subscription options and mailbox quota. Changes to subscription options will be billed with the next invoice issued. 

Note: the primary email address of a user account cannot be modified.

Delete a User Account

To delete a user account under your domain, use the Trash button on the right side of the user accounts list. Please note that deleting an account will permanently remove all related mailbox data from the email server and withdraw the permissions to access the email account.

Using an own SSL Certificate for your Domain

In case you want to use addresses like https://webmail.example.org instead of https://apps.kolabnow.com you require a dedicated SSL certificate for your domain. This service is available upon request and charged extra.

However, there are a few technical considerations to make: It is important to take in to account that the domain name space needs to be associated with a dedicated public IP address. While modern browsers can deal with the HTTP host header negotiation prior to encrypting the connection, most mobile devices can not.

In other words, while https://webmail.example.org (for modern browsers) does not strictly require a unique service IP address to be associated with it, you must consider that https://activesync.example.org/Microsoft-Server-ActiveSync does.

Furthermore, auto-discovery protocols often mistakenly assume addresses such as https://autodiscover.example.org and https://example.org contain valid automatic configuration, and sometimes fall back to, and sometimes do not even have implemented at all, the query for SRV records such as _autodiscover._tcp.example.org, which is eligible to contain a value pointing to another web server http host address (that an SSL certificate is available for).

Using a dedicated service IP address resolves an issue with desktop clients as well; The use of addresses such as imap.example.org and smtp.example.org would trigger an alert about the validity of the SSL certificate used, if the service IP address for these DNS records pointed to the same service IP address as those DNS records used for the primary hosted domain.